How to arrange your small to enjoy the capabilities the big boys?! .. You, what are your solutions, Unified Communications and Contact Center cloud!

Source: gate Arab news technical

AVAYA IP Office 

A senior official from the company over reveals the reasons behind the adopted solutions for contact centers and unified communications for SMEs – AVAYA IP Office by more than 26 million employees around the world, you are cast promises offered by us cloud solutions in the context of the processes of communication and interaction both on the level of internal or external. I leave you with this article interesting and useful!


Author: Fadi Hanna, the Vice President over in the east , the Middle East, Africa and Turkeyفادي هاني، نائب رئيس أڤايا في الشرق الأوسط وأفريقيا وتركيا


Pat in front of the small and medium enterprises in the region, many attractive opportunities to enhance its presence and role. As they represent more than 90% of the total companies operating in the region -and specifically in both the UAE and Saudi Arabia– these two countries will launch many innovative initiatives to improve the role of this category of companies in the development of the economy, as well as their work environment is appropriate and the group goes to features and innovation. Perhaps the last thing we see in this framework is the decision to raise the ownership percentage of foreign investors in the UAE and Saudi Arabia. It is not certain also that the States of the region had taken steps irreversible in the adoption of emerging technology, so smart artificial blocks Qi and cloud computing, which we describe as a magical tool to transport us beyond the limits of digitization.

In this day and age precisely there is a coupling between offering this kind of companies in terms of adopted models for modern work on the one hand, and between economic progress and effectiveness on the other. Facts as stated indicate that in the case of the further components of this category of companies -small and medium businesses – in the traditional format, it will result in serious consequences that will impoverish those companies obstructing the development. Let’s say that all the circumstances of this age require to create a graceful, and plated with a digital intelligent, able to adjust expenses effectively, locked access, flexible and able to overcome barriers of time and space.

If we looked more for an asset supporting the march of the digital control entity, we find that the starting point is through the consolidation of the models of cloud. Can be defined the cloud in this context, as a way to save the data and software for them and access them via the internet instead of the use of asset technical concrete. By inculcating the floor of the cloud, would allow the company to springboard to develop and install apps and software out for general to all sections, and coupled with emerging technologies, beyond the ability of by that treaty to the tangible assets, the proportion of eco-bus provided by the cloud to achieve multi-application and circulation to serve the course of the business of the company.

And the fact that we over offer the latest solutions for contact centers and unified communications for small and medium businesses AVAYA IP Office , which currently serve more than 26 million employees around the world, we’ll summarise for you the promises offered by us cloud solutions in the context of the processes of communication and interaction both on the level of internal or external.

First: in order to agile and the lowest cost

Concept of work teams in a business context was essential for both business owners and employees at the same time, the pursuit of continuing communication, interaction and productivity. From our perspective, the perfect score in this area is to provide tools and guarantors to improve the communication and continued productivity from anywhere, anytime and through any device connected to the network. Cross Telecom solutions based on the cloud, your employees will have access to the applications installed on the cloud from any place and at any time in order to communicate, and continuous collaboration with other staff and customers, both for purposes of establishing video conferencing, or communicate audio or offices or participation data, as well as stay connected with customers smoothly and efficiently. If we compare the cost of achieving these treatment approaches building on the cloud and building on the tangible assets, we see that the cuff tends to look to the cloud and dramatically.

Secondly: a small company’s ability large

Lends the approach of the cloud strategic areas to keep abreast of what this age. To begin with, become an Operations update apps and software easy and fast and complicated, which sometimes take these activities to several years when dealing with the assets of technical concrete. This as well as open environment and provided by the cloud for added advantages and new software to achieve greater benefits for work areas. Besides all that, the process of installing and integrating the capabilities of emerging technology, such as artificial intelligence, within the cloud environment considered to be the easiest and less expensive compared to dealing with the assets of technical concrete.

Third: efficiency in spending is unlimited

We all know that the issues of spending and costs is critical for all business owners and departments concerned. Through approach the cloud, we can achieve a balance between the good by the looks of IT, department of Information Technology and good anti-rule of the Department of financial and expenditure management. In this framework, solutions can communications based on the cloud sing to us about many things that ask for investment in assets such as equipment, concrete, and office space, and cooling costs and energy. In addition, the costs of operations, maintenance and support and update drop dramatically being we are not dealing anymore with tangible assets within the floor of the Office.

In the end, there is no doubt that there are companies towards the cloud represents a bold step in the context of her career as a digital, and requires careful planning, the leadership of the modern in the field of information technology, along with finding a technology partner well versed in the drawing of the cloud to keep internal and external conditions for companies. In over promise you that successful investment in the field of communications solutions to the cloud will result in great benefits, on top of enhancing the levels of productivity and customer satisfaction and spending.

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