Does not work Google? Here’s what you need to do

There are several reasons why Google Assistant may not work on your Android device. Fortunately, most problems are minor and you will be able to solve them within a few minutes even without having any technical knowledge. To restore and again to make work of the Assistant, just follow the instructions below. In most cases, one of them certainly should work and solve your problem.

1. Restart the smartphone

Let’s start with the obvious and simple: reboot the phone. This method is easy and fast to perform, and it is certainly worth a try, since it is known that eliminates many of the problems associated with the ubiquitous technology.

I am sure you all know how to restart your Android device, but anyway, just in case, consider this process. All you have to do is press and hold the power button on your device for a second or two, then the screen will display several options. Select “Reset”, and everything the phone will do it myself.

Once the smartphone restarts, try to launch the Google Assistant to check whether there is still a problem. If so, proceed to the second step.

2. Make sure that the Assistant is enabled and supported by your device

First make sure that your smartphone supports Google Assistant – not every model supports it. Here are the parameters by which you can make sure that your arranged is definitely support voice assistant:


Android 5.0 or newer
Google 6.13 or newer
Google Play Services
At least 1 GB of memory

In addition, the device language must be set to one of the following: Chinese (traditional), Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Russian, Spanish, Swedish, Thai or Turkish.

If all parameters match, but Google now still not working on your smartphone, you must ensure that the assistant is generally included. Open the Google app on your device, tap “Browse” at the bottom of the screen and click on profile photo or icon with the first letter of the name, and then “Settings” > “Assistant”. The next step is to select the device in the “Device Assistant”, and then you have to put the switch next to the options “Google” and “Access through Voice Match” in the active position, to complete the process. Then try to call the Assistant by saying “OK, Google”. If nothing appears, it’s time to move on to the third step.

3. Re-record a sample of your voice

Perhaps the reason Google now is not working, is that it doesn’t recognize your voice. It is easy to fix, as all you need to do is to repeat the settings of your voice. Here’s how to do it: Open the Google app, tap “Browse” at the bottom of the screen, and then in the upper right corner of the screen click on profile photo or icon with the first letter of the name. The next step is to select the phone or tablet in the “Device Assistant” and make sure the Google option enabled. Hit “voice tag” > “to Overwrite the sample voice”.

Then just hit “I Agree” and follow the on-screen instructions to overwrite the sample voice. It is very easy – you just need to say “OK Google” a few times.

When you are done, again say the “magic words” to see if the problem is solved this time. If this does not happen again, there are several other ways that you can try, and we will consider them further.

4. Other possible solutions

If none of the methods still did not solve the problem that you faced while working with Google Assistant, try the following:

Check the microphone make sure your microphone works and you’re not close his hand when trying to call a helper. If the assistant is not corny hears you, he will not answer.

Check the connection to the Internet: to be able to use the Assistant, you have to be online. Make sure you are connected to either a Wi-Fi network or mobile network, and that connection is stable.

Disable other voice assistants: if you have a Samsung device, try to disable Bixby, to see whether it will solve the problem. But if you downloaded on your smartphone, Alexa, Cortana or any other voice assistant, try to disable or remove it/them.

Update the app: make Sure the Google app updated to the latest version. Also make sure you have provided all the permissions to Google app by going to “Settings” > “Applications” > “Google” > “Permissions” (the path may differ depending on the model).

One of these fixes should solve the problem that you faced while working with Google Assistant, but otherwise, it is likely that the issue is with Google, not with you or your smartphone. That happens sometimes, especially after an incorrect software update. Google usually fixes the problem within a day or two, so always keep an eye on the new update for Google apps.

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